Shipping Policy

Thank you for shopping with The Katchy Rose.

We are committed to providing quality products and a positive shopping experience. Please review the information below regarding order processing, shipping, and delivery expectations.

Order Processing

Orders are typically processed within 2–5 business days (excluding weekends and holidays) after your order is placed.

During periods of high order volume, product launches, holidays, or special promotions, processing times may be extended. If there is a significant delay with your order, we will notify you via email.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: Available at checkout (where applicable)

Please note that delivery times are estimates and are not guaranteed. Shipping carriers may experience delays that are beyond our control.

Domestic Shipping

We currently ship within the United States.

Additional shipping destinations may become available in the future.

International Shipping

International shipping availability will vary by product and destination.

Customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their country. The Katchy Rose is not responsible for delays caused by customs processing.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

The Katchy Rose is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us immediately at thekatchyrose@gmail.com.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, The Katchy Rose is not responsible for lost, stolen, or missing packages.

If you believe your package has been lost or stolen, we recommend contacting the shipping carrier directly and filing a claim when applicable.

Damaged Shipments

If your order arrives damaged, please contact us within 3 days of delivery and include:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

We will review the issue and work to provide an appropriate resolution.

Books, Educational Resources & Media Products

Books, activity books, educational materials, music merchandise, and specialty products may ship separately from apparel and accessories. If your order contains multiple product categories, you may receive more than one shipment.

Questions?

If you have any questions regarding your order or shipping status, please contact us at:

The Katchy Rose
thekatchyrose@gmail.com

Thank you for supporting our mission to inspire confidence, cultivate growth, and encourage others to boldly Lead In It™.

🌹 Lead In It™